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Frequently Asked Questions
Everything our wholesale partners ask us most — organized by topic so you can find your answer fast. Still have a question? Reach out any time by email or WhatsApp.
Product & Materials
Yes. Every piece is 92.5% pure silver and 7.5% alloy (typically copper), and stamped 925. On smaller items the stamp can be faint, but it's always present.
No. Our 925 stamp confirms silver purity but is not equivalent to official hallmarking. If you need hallmarked jewelry for resale in a regulated market, you'll need to have it hallmarked separately after purchase.
Yes — this is natural. Silver reacts with air over time and can darken with exposure and wear. Store pieces in an airtight bag or box and clean regularly. We also offer anti-tarnish options, including rhodium plating and anti-tarnish coating.
Yes. Our alloy is allergy-free and suitable for sensitive skin.
Yes — we offer gold plating on sterling silver, as well as real 9K and 14K gold nose jewelry.
Yes. Contact our team directly by email or WhatsApp to discuss custom orders.
Ordering & Payment
Our minimum order value is $199 USD.
We don't publish a separate catalogue — our website is the catalogue. Browse the full collection online, then contact us to place an order.
Add items to your cart, review quantities in the cart view, then choose "Proceed to Checkout" or "PayPal" and enter your shipping details to complete the order.
Use the "Place an Order" option instead, then select "Proceed to Checkout" from your cart to enter shipping and payment details manually.
Shipping & Delivery
Two options: Thailand Post (2-4 weeks) or express courier via DHL, UPS, or FedEx (up to 1 week).
Yes — we offer free shipping on orders over $499 via express courier (DHL, UPS, or FedEx).
Minimum 48 hours after payment; up to 1 week for larger or bulk orders.
Yes to both. We ship worldwide without restriction. Thailand Post orders track via the official Thailand Post Airmail site; express shipments (UPS/DHL/FedEx) track directly on the courier's website using the tracking ID sent in your shipment email.
Support & Returns
We accept returns and exchanges under certain conditions — see our Return Policy & Shipping page for details. For any other questions, reach our support team by email or WhatsApp.
