Frequently Asked Questions - FAQ

<div class="container"> <div class="block-faq"> <div class="content"> <div id="accordionExample" class="accordion"> <div class="card"> <div id="heading1" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse1" aria-expanded="false" aria-controls="collapse1">What is 925 Sterling Silver ?</a> </div> <div id="collapse1" class="collapse in" aria-labelledby="headingOne" data-parent="#accordionExample"> <div class="card-body"> <p>925 Sterling Silver is the Mixture of 92.5 % of pure silver with 7.5 % of Alloy. For example : 100 Grams of Silver jewelry upon testing must contain not less than 92.5 grams of Silver.</p> </div> </div> </div> <div class="card"> <div id="heading2" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse2" aria-expanded="false" aria-controls="collapse2">Does 925 Sterling Silver Jewelry Become Black ?</a> </div> <div id="collapse2" class="collapse" aria-labelledby="headingTwo" data-parent="#accordionExample"> <div class="card-body"> <p>Naturally Silver reacts with Atmospheric Oxygen to form Blackish color. So Naturally silver turns Black with exposure to Air.</p> </div> </div> </div> <div class="card"> <div id="heading3" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse3" aria-expanded="false" aria-controls="collapse3">How to Prevent Silver Jewelry to Become Black ?</a> </div> <div id="collapse3" class="collapse" aria-labelledby="headingThree" data-parent="#accordionExample"> <div class="card-body"> <p>Silver jewelry are to be Stored in Air Tight Bags or Box to prevent the from turning black.</p> </div> </div> </div> <div class="card"> <div id="heading4" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse4" aria-expanded="false" aria-controls="collapse4">What Happens When i wear Silver Jewelry, Does it Become Black ?</a> </div> <div id="collapse4" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>After you wear for a long days, the Jewelry is Soaked with Body Sweat and dirt, It is advised to Clean Regular after Every wear. So that Silver will retain Its Shinning without Diminishing</p> </div> </div> </div> <div class="card"> <div id="heading5" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse5" aria-expanded="false" aria-controls="collapse5">Any Methods for Preventing Tarnishing Of silver ?</a> </div> <div id="collapse5" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Yes we do have Anti Tarnish Methods like E - Coating, Rhodium Plating, Dipping in Anti-Tarnish Liquid.</p> </div> </div> </div> <div class="card"> <div id="heading6" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse6" aria-expanded="false" aria-controls="collapse6">What is Oxidized Silver ?</a> </div> <div id="collapse6" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Oxidized Silver the Process of Purposefully turning the Shiny 925 Sterling Silver into Black Antique Jewelry. Chemicals Like Sulfur reacts with Silver Jewelry and Fastens the Tarnishing Process to give the Blackish Look.</p> </div> </div> </div> <div class="card"> <div id="heading7" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse7" aria-expanded="false" aria-controls="collapse7">What is Cubic Zirconia ?</a> </div> <div id="collapse7" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Cubic Zirconia (CZ) is a man made crystal which simulates Diamond, Hence it get the name simulated diamond Or Fake Diamond. Due to its Properties Similar to Diamond, The Usage of the CZ in Jewelry gained Popularity over the Years for the Quality and Cheap Price.</p> </div> </div> </div> <div class="card"> <div id="heading8" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse8" aria-expanded="false" aria-controls="collapse8">How to Clean Silver Jewelry ?</a> </div> <div id="collapse8" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>POLISH CLOTHES from Local Jewelry Accessories Shop to clean the tarnish Look of your Jewelry and Give Back Its Shining SILVER CARE POLISH for cleaning the silver jewelry. You can to polish the silver jewelry with Professionals</p> </div> </div> </div><div class="card"> <div id="heading9" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse9" aria-expanded="false" aria-controls="collapse9">How do I place an order on safasilver.com ?</a> </div> <div id="collapse9" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Ordering on safasilver.com is an Easy & Safe process. Once you have choosen a couple of products click "Add to Cart" and add one by one to your cart. There is an "Cart" icon at the top right corner click the cart icon and select view cart option, you will see the selected products with product details and quantity details. After Confirming the product and quantity details Click Proceed to Checkout (or) PAYPAL fill the shipping address and place the order . Custom Orders Please contact us through Email : sales@safasilver.com or Wats app +6 6628264784.</p> </div> </div> </div> <div class="card"> <div id="heading10" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse10" aria-expanded="false" aria-controls="collapse10">I cant able to make a payment in online ?</a> </div> <div id="collapse10" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>if you are Facing issues while making a payment via Paypal. Please use "Place an Order" option. In View shopping Cart you will Find Proceed to Checkout & PayPal options. Please Select the Proceed to checkout option fill the shipping address informations etc. In Payments you will find two options 1. Make a Payment , 2. Place an Order. Just click at "Place an Order" Our sales team will contact you. Please provide the correct email and contact number so that our sales team will contact you and assist you in making the payment for you order.</p> </div> </div> </div> <div class="card"> <div id="heading11" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse11" aria-expanded="false" aria-controls="collapse11">What payment methods does safasilver.com accept?</a> </div> <div id="collapse11" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Safasilver accept payment through PAYPAL, BANK TRANSFER, WESTERN UNION, (Via PAYPAL) CREDIT & DEBIT CARD, Visa , Amex , Mastercard & Discover. For information on alternative payment methods kindly call our Customer Care - +6 685 155 4943.</p> </div> </div> </div> <div class="card"> <div id="heading12" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse12" aria-expanded="false" aria-controls="collapse12">Will I be charged sales tax on my safasilver.com purchase?</a> </div> <div id="collapse12" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Safasilver.com currently registered to collect the tax as per the government rules. Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination.</p> </div> </div> </div> <div class="card"> <div id="heading13" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse13" aria-expanded="false" aria-controls="collapse13">What if I need extra help or advice about my purchase?</a> </div> <div id="collapse13" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>As an complimentary service we provide you suggestion about the products with knowledgeable person. Safasilver is one of the best silver jewelry manufacturer will help you to make your own customize jewelry design as per your desire. Please contact us through Email : sales@safasilver.com or Wats app +6 6628264784.</p> </div> </div> </div> <div class="card"> <div id="heading14" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse14" aria-expanded="false" aria-controls="collapse14">How do I care for my silver jewelry?</a> </div> <div id="collapse14" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Sterling silver ornaments are basically polished by safasilver. Gemstone has premium polish for emerging look. Safasilver.com Advise our customers to keep silver jewelry in airtight bags or box in order to prevent tarninshing. After a long day wear the jewelry will be soaked in sweating and dirt. Its is advised to clean the jewelry to retain its shining everlasting.</p> </div> </div> </div> <div class="card"> <div id="heading15" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse15" aria-expanded="false" aria-controls="collapse15">How can I handle my sterling silver products that have an oxidized finish?</a> </div> <div id="collapse15" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Oxidized finish Silver Jewelry are puropsefully made to get Balck Anitque jewelry look. It is Advised to Store in airtight bags or Box to prevent tarnishing and Polish Clothes for cleaning the Oxidized Jewelry.</p> </div> </div> </div> <div class="card"> <div id="heading16" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse16" aria-expanded="false" aria-controls="collapse16">What shipping options are available on safasilver.com ?</a> </div> <div id="collapse16" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Safasilver Offers 2 types of Shipping, 1) Ordinary Registerd Post Via ThaiPost Airmail, 2) Express Shipping Via UPS, DHL, FEDEX, EMS.</p> </div> </div> </div> <div class="card"> <div id="heading17" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse17" aria-expanded="false" aria-controls="collapse17">How can I make returns or exchanges?</a> </div> <div id="collapse12" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Safasilver is willing to accept the returns or exchanges happily conditions apply for more details please visit Shipping and return section.</p> </div> </div> </div> <div class="card"> <div id="heading18" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse18" aria-expanded="false" aria-controls="collapse18">Can I track my online order?</a> </div> <div id="collapse18" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Yes, you can track your order with the official website of Thaipost Airmail Tracking website for ordinary post. For Express Shipping you can track details in thier respective website. For Instance we send you via UPS shipment, you can track your order in Official UPS Website with Tracking ID which is provided via Order Shipment Mail.</p> </div> </div> </div> <div class="card"> <div id="heading19" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse19" aria-expanded="false" aria-controls="collapse19">Can I ship my order to an international location?</a> </div> <div id="collapse19" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Yes, We can ship your order to any international location without any query. Minimum Order Value is $ 199 with Shipping cost $ 10, Free International Shipping order value above $ 499.</p> </div> </div> </div> <div class="card"> <div id="heading20" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse20" aria-expanded="false" aria-controls="collapse20">Is engraving available on safasilver.com?</a> </div> <div id="collapse20" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>We are one of the best hand engraving silver jewelry in thailand. Our engraving experts has the most appropriate technique with artistary concept. Each piece is unique so hand engraving methods are the art of removing metals to form a jewelry in manual tools are very much challenging and the finish of silver jewelry is adorable.</p> </div> </div> </div> <div class="card"> <div id="heading21" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse21" aria-expanded="false" aria-controls="collapse21">925 Sterling silver is real silver ?</a> </div> <div id="collapse21" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>We have two shipping options : Thai Post Shipping and ems shipping with companies such as dhl and ups , thaipost takes 2-4 weeks and ems takes 1 week maximum , additionally Free worlwide shipping on orders over $499 on ems (dhl and ups , fed ex ) to query if we can ship to your country please click the link below .</p> </div> </div> </div> <div class="card"> <div id="heading22" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse22" aria-expanded="false" aria-controls="collapse22">What shipping options are available on safasilver.com ?</a> </div> <div id="collapse22" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Pure Silver metal is too soft it cannot be made into jewelry by engraving pure silver. 925 Sterling silver contains 92.5% Silver and 7.5% by weight of Alloy metals (Usally copper). Silver is alloyed with copper to increase its strenth & hardness to make Silver Jewelry. Reason of using copper alloy - The copper is used for reduce the tarnishing in silver jewelry.</p> </div> </div> </div> <div class="card"> <div id="heading23" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse23" aria-expanded="false" aria-controls="collapse23">safasilver sells gold ?</a> </div> <div id="collapse23" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Yes we do.! Safasilver has Real 9K & 14K Gold Nose jewelry. Check it out - Link</p> </div> </div> </div> <div class="card"> <div id="heading24" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse24" aria-expanded="false" aria-controls="collapse24">What is Gold Plated Jewelry ?</a> </div> <div id="collapse24" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>The Process of applying a thin layer of Gold on the surface of the Silver jewelry is known as Gold Plating. Safasilver does gold plating with Real Sterling silver jewelry only.</p> </div> </div> </div><div class="card"> <div id="heading25" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse25" aria-expanded="false" aria-controls="collapse25">Is it safe for ordering in online ?</a> </div> <div id="collapse25" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Safasilver.Co.Ltd is one of the leading manufacturer & Wholesaler of 925 Silver Jewelry from Thailand for more than a Decades we are in silver jewelry industry with our strong Customer support and Trust. Safasilver.com Online silver jewelry Wholesale shop we accept payments via PAYPAL CHECKOUT an Trusted Third party checkout around the globe 100 % cash back Gaureente.</p> </div> </div> </div> <div class="card"> <div id="heading26" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse26" aria-expanded="false" aria-controls="collapse26">Can I have sample products ?</a> </div> <div id="collapse26" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Yes, We have minimum order value $199 USD, it is suitable for sample order.</p> </div> </div> </div> <div class="card"> <div id="heading27" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse27" aria-expanded="false" aria-controls="collapse27">All the prices are USD ?</a> </div> <div id="collapse27" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Yes, The price of all products are USD & EURO.</p> </div> </div> </div> <div class="card"> <div id="heading28" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse28" aria-expanded="false" aria-controls="collapse28">Display products all are "In Stock" ?</a> </div> <div id="collapse28" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Of Course, We display only available stocks that customer shouldn't disappoint for the cause of "No Stock".</p> </div> </div> </div> <div class="card"> <div id="heading29" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse29" aria-expanded="false" aria-controls="collapse29">How many units in 1 item ?</a> </div> <div id="collapse29" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>We deliver the same product which shown in our display. If it is single pendant that will be single or else their is an necklace with earrings that will be a set of jewel. We will give you what you have seen & order as the same you'll Receive. For more details Please contact us through Email : sales@safasilver.com or Whats app +6 6628264784.</p> </div> </div> </div> <div class="card"> <div id="heading30" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse30" aria-expanded="false" aria-controls="collapse30">How long will take to dispatch my order ?</a> </div> <div id="collapse30" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Most of our Orders will Dispatch within 2 to 3 working days. Incase of Bulk Orders, some of our products it takes a while to manufacture so It takes addition of 2 to 3 days.</p> </div> </div> </div> <div class="card"> <div id="heading31" class="card-header"> <a class="title-collapse collapsed" data-toggle="collapse" data-target="#collapse31" aria-expanded="false" aria-controls="collapse31">What is my shipping cost amount ?</a> </div> <div id="collapse31" class="collapse" aria-labelledby="headingFour" data-parent="#accordionExample"> <div class="card-body"> <p>Safasilver Offers 2 types of Shipping, 1) Ordinary Registerd Post Via ThaiPost Airmail, 2) Express Shipping Via UPS, DHL, FEDEX, EMS.</p> <p>1) Thaipost Airmail - 10 USD</p> <p>2) Express Shipping - 30 to 80 USD depending upon the shipping designation location.</p> </div> </div> </div> </div> </div> </div> </div>